Who are we

Our website address is: http://www.pamelagrace.co.uk

The address is: Pamela Grace, 12 St Davids Street, Kirkpatrick Durham, CASTLE DOUGLAS, Dumfries and Galloway, DG7 3HE.

Privacy Policy

Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across our website http://www.pamelagrace.co.uk

Keeping your information & data safe

We are committed to keeping personal information safe and confidential. We only ask for personal information when we truly need it to provide a service to you, for example when you purchase a product from the web site, we ask for specific information in order to process that purchase. Please note that the information given by you will be processed in accordance with the Data Protection Act 1998 for the purposes of: processing your request providing you with information about what we offer and for auditing usage of the site.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Delivery address: we’ll ask you to enter this so we can deliver your products to you.

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, address, email address, phone number, and any comments you may wish to leave. We’ll use this information for purposes, such as, to:

  • Communicate with you with regards your order
  • To deliver your order
  • Respond to your requests

We generally store information about you for as long as we need the information for the purpose of fulfilling your order.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We will not share your information with other parties and can assure you that the information given will only be used for internal purposes.


We use a “session” cookie on this site. This cookie does not record any personal information. It is used to remember any preferences that you have set for the site whilst you are on our site. This cookie expires when you close your web browser.

Cookies allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit.

When you first open our website, you will see a message letting you know that the site sets a cookie, as explained above. If you do not wish the session cookie to be set, you can disable cookies in your browser. Most browsers give you the choice of:-

Accepting all cookies
Blocking all cookies
Allowing or blocking cookies from specific web sites.
Allowing or blocking cookies from third party sites
Third-party sites are sites that are not directly controlled by the site that you are on. These are often advertising cookies, but can also include social media links. We do not use any third-party cookies.

Third-Party websites

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.